Terms and Conditions

Terms and Conditions

    • Detailed description of goods and/or services:

Arbalest Solutions is a business providing e-commerce services.

    • Delivery policy

Subject to availability and receipt of payment requests will be processed immediately. Goods are delivered electronically either via direct download or sent via e-mail. Note that Arbalest Solutions cannot guarantee that e-mails will be received at the same time they are sent.

    • Return and Refunds policy

The provision of goods and services by Arbalest Solutions is subject to availability. In cases of unavailability, Arbalest Solutions will refund the client in full within 30 days. Cancellation of orders by the client will attract a 2% administration fee.

    • Customer Privacy policy

Arbalest Solutions shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

    • Payment options accepted

Payment may be made via Visa, MasterCard Cards and Secure Internet Deposit (SID).

    • Card acquiring and security

Card transactions will be acquired for Arbalest Solutions via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

    • Customer details separate from card details

Customer details will be stored by Arbalest Solutions separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.

    • Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

    • Responsibility

Arbalest Solutions takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

    • Country of domicile

This website is governed by the laws of South Africa and Arbalest Solutions chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

    • Variation

Arbalest Solutions may, in its sole discretion, change this agreement or any part thereof at any time without notice.

    • Company information

This website is run by Arbalest Solutions based in South Africa trading as Arbalest Solutions and with registration number 2015/407518/07.

    • Contact details

help@nortonsupport.co.za